Terms and Conditions

General Terms and Conditions of Hire

1. The hirer of the vehicle shall be responsible for the conduct of all passengers. We reserve the right to invoice or make a charge to the hirers credit/debit card for any losses, repairs, replacements, or valeting costs resulting from damage or fouling to the vehicle or its fixtures caused by the hirer or passengers
   
   
2. It is important that all passengers are ready to board the vehicle at the agreed meeting time to enable the driver to meet his obligation for appointments with other scheduled customers
   
   
3. The vehicle will only be able to wait for all passengers to board a maximum of 10-minutes after the agreed meeting time. If passengers fail to board the vehicle within 10 minutes of the meeting time the driver may terminate the booking and the vehicle will depart for the next scheduled commitment
   
   
4. Unscheduled variations to the agreed times and or itinerary may incur additional costs. We reserve the right to invoice or charge to the hirers' credit/debit card the additional costs incurred due to variations to the original schedule
   
   
5. Waiting time will be charged at £0.75 per minute following the agreed meeting time
   
   
6. The driver may refuse to transport passengers and or luggage if the vehicle becomes overloaded. The booking may be terminated if the hirer or any passengers cause excessive delays, are profoundly under the influence of alcohol or drugs, are disorderly or, in the drivers judgement, are unfit to travel
   
   
7. Fouling/Vomiting Charge £50 Minimum
   
   
8. All passengers are required by law to wear the seat belts provided in the vehicle
   
   
9. Absolutely no bottles, cups or drinking glasses are to be carried into the passenger compartment of the vehicle
   
   
10. It is not permitted to carry or consume food or drink in the passenger compartment of the vehicle
    
    
11. Smoking is not allowed in the vehicle
    
    
12. The vehicle may be equipped with CCTV surveillance security cameras and recording device
    
    
13. Violence, Foul Language, Intimidation, Antagonism, or any other form of Anti-social behaviour towards the driver or any member of staff of this Company will not be tolerated, and may result in the termination of hire and or Police involvement. Termination of hire cause by Anti-Social behaviour will render the hirer liable for the full hire charge. Acts of Vandalism or Malicious Damage to the vehicle will be prosecuted
    
    
14. For Chauffeur and Wedding car hire, a deposit of £50.00 per car is required and payable at the time of booking (£100.00 per car for weddings) and is non-refundable. The company must receive the balance at least 30 days prior to the event date by cheque, cash or credit/debit card payment.
    
    
15. Booking cancellations must be made in writing to the company. The full outstanding balance is payable for weddings if a cancellation is received within 90 days of the wedding date
    
    
16. Taxi & Private Hire Cancellation Refunds - Excluding account customers
    14 days prior to departure day Full refund (less costs)
    7-14 days prior to departure day 50% refund (less costs)
    0-7 days prior to departure day No refund
    
    
17. Cost estimates for journeys are cash price. Cheques incur an overhead charge of £0.60 per transaction to cover bank charges and may be accepted if presented with a valid Bankers Card and signed in the presence of a Town and Country employee. Customers paying by Credit/Debit Cards incur an overhead charge of £2.00 per transaction to cover overheads plus the relevant prevailing commission dependant upon card provider. Payments for non-cash transactions are required at the time of booking the reservation and prior to departure
    
    
18. Whilst every effort will be made to arrive at the customer's address or destination punctually the Company shall not be liable for late arrival or cancellation due to circumstances beyond its control. In the event of unforeseen delays the Company will endeavour to contact the hirer by telephone. It shall be the Hirer's responsibility to allow adequate time to reach their destination. We strongly recommend that Travel Insurance be taken out where appropriate
    
    
19. Animals may be carried in customers specialist pet carriers that provide protection to the vehicle @ £2 per animal (Excluding Guide, Hearing Dogs and other Assistance Dogs, which are carried Free of Charge)
    
    
20. The customary service charge of 10% is not included in the fares - Gratuities for the driver are at the customer's discretion

    
    We reserve the right to alter or amend these terms and conditions at any time